Last updated: September 7, 2026
These Terms & Conditions (“Terms”) govern your use of the North Star Direct Management (“NDM,” “we,” “us,” or “our”) website and describe the general terms under which we offer information and services. By accessing or using this website, you agree to these Terms. Specific revenue cycle management engagements are governed by separate written agreements, which control in the event of any conflict with these Terms.
1. Acceptance of Terms
By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any applicable laws and regulations. If you do not agree with these Terms, you should not use this website.
2. Description of Services
North Star Direct Management provides founder-led revenue cycle management services for behavioral health and therapy practices, including claims management, denial management, payment posting, accounts receivable management, credentialing support, and related services. The specific scope, fees, and terms of any engagement are set forth in a separate written agreement between NDM and the client.
3. No Legal, Compliance, or Medical Advice
Information provided on this website and during consultations is general in nature and is offered for informational purposes only. It does not constitute legal, regulatory, compliance, accounting, or medical advice, and it does not create a professional or attorney-client relationship. NDM’s compliance support is operational and revenue-cycle focused and does not replace advice from qualified legal counsel or other licensed professionals. You should consult appropriate professionals before making decisions based on information from this website.
4. Service Engagements
Any revenue cycle management engagement is governed by a separate written agreement, which may include a Master Services Agreement (MSA), Business Associate Agreement (BAA), Letter of Agency, and other applicable documents. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement controls with respect to that engagement.
5. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or interfere with the use and enjoyment of the site by others. You agree not to misuse, disrupt, or attempt to gain unauthorized access to the website or any related systems.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is owned by or licensed to North Star Direct Management and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from the content without our prior written permission, except as permitted by applicable law.
7. Confidentiality
We respect the confidentiality of information shared with us. Information provided through this website or during an engagement is handled in accordance with applicable agreements, including Business Associate Agreements where Protected Health Information is involved.
8. Third-Party Links and Services
This website may contain links to third-party websites or reference third-party services. We do not control and are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of any third-party site or service is at your own risk and subject to that party’s terms.
9. Disclaimer of Warranties
This website and its content are provided “as is” without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that any information on it is accurate, complete, or current.
10. Limitation of Liability
To the fullest extent permitted by applicable law, North Star Direct Management and its affiliates, owners, and personnel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of revenue, data, or profits, arising out of or related to your use of, or inability to use, this website, even if advised of the possibility of such damages. This limitation does not apply to liabilities that cannot be limited under applicable law.
11. Indemnification
You agree to indemnify and hold harmless North Star Direct Management and its affiliates, owners, and personnel from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your misuse of the website or your violation of these Terms or applicable law.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Pennsylvania to the extent permitted by applicable law.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Contact Us
If you have questions about these Terms & Conditions, please contact us:
North Star Direct Management
300 Mt. Lebanon Blvd, Suite 221
Pittsburgh, PA 15234
Phone: 412-206-6081
Email: nico@northstardirectmanagement.com